'Louder When Cold, Quieter When Hot' Sent Back to Customer as Not a Direction The Mechanic's Manual September 30, 2026
Fair ruling. If she'd said "find the noise," he could reject it as too vague. If she'd named the part, he could reject it as self-diagnosis. By giving two variables, she left him only "not a direction." Strong defensive play, but losing by midmorning suggests the customer advanced to "put someone else on."